Archives: Replies

We are updated and almost everything seems to do what it should now.

People can still not cancel old bookings, but that will solve itself with time.

Thanks for the work!

is there a hook that can be called for that ticket type information?

ie something like this?

// Function to replace ‘Variation’ or ‘Normal’ with actual WooCommerce ticket type
function custom_evo_ticket_type_display($items) {
foreach ($items as $item_id => $item) {
if ($item && is_callable(array($item, ‘get_product’))) {
$product = $item->get_product();
$product_id = $item->get_product_id();

// Get the correct product type name
if ($product->get_type() == ‘variation’) {
$product = wc_get_product($product_id);
$variation_name = $product->get_name();
$type = $variation_name; // Display the specific variation name
} else {
$type = $product->get_name(); // For simple products, get the product name
}

// You might want to store this in a global or return it depending on usage
$items[$item_id]->custom_ticket_type = $type;
}
}
return $items;
}

// Hook the function if the plugin allows filters or actions
add_filter(‘evo_tix_ticket_items’, ‘custom_evo_ticket_type_display’, 10, 1);

Ashan, Thank you for your reply

I can confirm there has been no custom code made to add the ticket type. This is something that has changed in the core code as far as I can tell.

Previously this worked and now it doesn’t

From a useability point of view there is no easy way to see what tickets have been purchased, this is a huge step back in functionality as it means the person in charge of events has to go into each individual ticket order to see whether they are a meeting only, or meeting with meal. This massively increases the administration.

We need a fix for this please.

Failing that, this website is going to be redeveloped in the next 3 months, and if this is a problem going forwards I may well decide to change the events system to something that is more functional

I see.

No more bundles right?

We are evaluating a switch to multiple license (up to 5 for each plugin) for:

• Events RSVP
• Events Ticket
• Daily View

Is there any discount package available for existing customers or an upgrade license option?

Thanks.

Cristiano

…the Row part in the seat selection area…

This part is working with the added CSS code.

…and checkout  confirmation page…

This one and the confirmation email is still not working. Just a few more tweaks and this will all work as what I need 🙂

Thank you for all the help

Hello Artem,

This is the FTP Access

Hi Artem, works for me in Organizer page. Thank you

Apparently the problem is much deeper.  Please note that this problem is only with two specific events, as noted in the original ticket.  All other events on the site are functioning properly.  When I use incognito mode and add the options for Alma Nomada Fest to the cart and then click on view cart, the cart shows empty but if you go back and click on check out, it shows the items but then there is no ability to edit the cart on that screen.

I really need this problem solved immediately.  This is a client of mine and I am losing thousands of dollars if this is not corrected soon.

I would like to be able to speak with someone at a specific time so I can do a screen share and show them exactly the issue rather than going back and forth like this and the conversation taking weeks.

Thanks! Will wait for the update to test it out. 🙂