Reply to: tickets(394070)

Ashan,

They enabled ”Enable duplication event name check during importing”, but events with the same name are still getting imported:

https://tingvoll.net/wp-admin/post.php?post=44483&action=edit

https://tingvoll.net/wp-admin/post.php?post=44484&action=edit

Could you check?

The same on dev2:

https://dev2.myeventon.com/wp-admin/admin.php?page=eventon&tab=evoics_1

https://dev2.myeventon.com/wp-admin/post.php?post=74805&action=edit

https://dev2.myeventon.com/wp-admin/post.php?post=74806&action=edit

Reply to: tickets(394070)

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.

Reply to: tickets(405298)

Terribly sorry about the confusion in not being able to find the right field. You can change it with Organizer field under Eventcard

Reply to: tickets(405138)

Hello Travis, we have gone ahead and refunded you for both those orders. and have completed the license transfer to your clients account. 

All the license keys have also been changed to their email address. Do let us know if you have any questions.

Reply to: tickets(405284)

Thank you Nitzan for letting us know, please allow us sometime to get this resorted and get a new version out soon!

– Jason