Archives: Replies

We are sorry for the delay.

I contacted Ashan about your issue. He’ll reply ASAP.

You can find the line here:

https://pastebin.com/Gu05Ab40

Ashan,

Please check the video:

https://shaftesburyartscentre.org.uk/wp-content/uploads/2024/10/ScreenRecording3.mov

Confirmed on customer’s website (in Troubleshooting Mode as well):

https://staging-9.shaftesburyartscentre.org.uk/test/wp-admin/post.php?post=10745&action=edit

But works completely fine on dev2:

https://dev2.myeventon.com/wp-admin/post.php?post=55719&action=edit

The issue is that when you save an event with Custom Repeat, it removes repeats one by one after each save.

Thank you for the video! I can know understand the issue.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Now its perfect. Only minor thing is that the events are split up again over the month, i think we had consolidated that prevously?
https://www.functiomed.ch/events

Many many thanks again for the continous help.

Please send us a link to your website, so we can check your shortcodes to provide you with the code.

Quotes aren’t correct in ‘oD’ and other parts of the added code.

Please follow and check how single quotes appear there:

https://docs.myeventon.com/documentations/how-to-add-additional-fields-at-checkout/

Seems to be working when I enable “Show guest list for event on eventCard” as an example:

Could you tell us more about how can we recreate the issue?

Please send us wp-admin access to your site as a private message for us to further assist your situation.