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Replies for tickets on suppota

Reply to: tickets(367752)

Ashan,

On client’s site even in Troubleshooting Mode I don’t receive the update email. On dev2 works completely fine:

https://dev2.myeventon.com/events/rsvp-55/

https://jhanaloft.com/events/test/

File Manager:

https://jhanaloft.com/wp-admin/admin.php?page=wp_file_manager

debug.log file doesn’t have anything related to the issue.

Reply to: tickets(367752)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(367863)

The additional fields appears per guest and I only need it for the first one (buyer).

Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

With this additional fields the purchase process can’t be completed: There was an error processing your order. Please check for any charges in your payment method and review your…

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Reply to: tickets(362870)

You are still using the old version of EventON as well as Tickets add-on. Could you update it, so we can continue?

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: tickets(368738)

I’m guessing that the 4 hour difference in time zones caused events ending 4 hours from midnight or less to have their end date roll over to the next day?

Reply to: tickets(368403)

You told me that you want to hide title on “The calendar itself.”. Could you send us a screenshot of which part should be hidden and which should be visible?