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Replies for tickets on suppota

Reply to: tickets(367949)

see screenshot – something is overiding the sending email address its a good bet its changing the subject as well

can i deactivate all other plugins temporarily to test?

Reply to: tickets(368393)

Hello,

Could you try disabling nonce verification by making this change:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/09/06132707/Screenshot-2024-09-06-at-1.26.42%E2%80%AFPM.png

You can find the file by going to EventON folder > includes folder.

Reply to: tickets(368385)

Hello,

I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

Featured Image issue. Please go to EventON > EventCard > try a different Feature image display style.

Reply to: tickets(367949)

Nope you have full admin access. I did not use an SMTP plugin. The attached image is the setting that I have in the tickets email. I receive every email everytime I make a purchase. I just disabled the woocommerce confirmation email so that I will only receive the eventon email. Can you please check?

Reply to: tickets(368395)

Hello,

This page https://staging-9.shaftesburyartscentre.org.uk/test/ uses WPBakery element to show events and not EventON’s calendar.

Do you have issues with EventON’s shortcodes? Because we aren’t sure how WPBakery works, so cannot provide support for it.

Reply to: tickets(368399)

Hello,

FullCal only shows events by month.

In order to show events from multiple months, please use Event Lists shortcode:

[add_eventon_list number_of_months=”12″ hide_empty_months=”yes”]

Reply to: tickets(367964)

Thank you Ashan,

That appears to have resolved the issue.  I have updated my client to Event Tickets 2.4.1

Reply to: tickets(368281)

Hi,

I have updated all addons but stillo not works.

No ticket order appears and i don¡t know how to assign a ticket to a QR code.

Coud you please help me? You have the web login.

Thanks;