Replies for tickets on suppota
Hello,
I set up a staging site. Please inspect:
https://bettfedernfabrik.at/staging1024/wp-admin/post.php?post=100266&action=edit
Here is the access:
https://bettfedernfabrik.at/staging1024/wp-login.php
User: millionhopeCK
PW: stage-23-10!bff!x
FTP
ftp Server: host89.dwzi.at
ftp Benutzer: bfstg1024
ftp Kennwort: 7muCb7*46
Für das Verzeichnis /bettfedernfabrik.at/staging1024
works perfectly, thanks!
yes, it does. It is only to relicate the error even when “Germanized” is inactive.
The developer of “Germanized” writes me the following:
There is the following line in the file includes/class-integration-woocommerce.php in the method WC_before_total():
$EVENT = $this->cart_item_event? $this->cart_item_event: new EVO_Event( $event_id, ”,$ri);
This variable $this->cart_item_event, presumably used for “performance” reasons, has side effects, as this variable is apparently set in a different, special filter for the name of the product. Germanized also uses this filter (woocommerce_cart_item_product) in some places, e.g. during the checkout process. This causes a conflict. The plugin developers should really check here whether the instance $this->cart_item_event really matches the corresponding event of the individual item in the shopping cart or not and not “blindly” trust it.
The problem can be reproduced using the following snippet (which I have created for you), even if Germanized is not activated:
Translated with DeepL.com (free version)
——
I hope this will help for the solution.
For the moment, I need to role back Eventon please. Where can I download it?
Best , Carmen
Please send us wp-admin access to your site as a private message for us to further assist your situation.
Ashan,
Staging website:
On dev2 when I change event’s title, product’s title is still the same:
https://dev2.myeventon.com/wp-admin/post.php?post=55773&action=edit
https://dev2.myeventon.com/wp-admin/edit.php?post_type=product
While Ashan is checking your website, could you update EventON to 4.7.1 and Tickets to 2.4.
To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!
To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!
We are sorry for the delay. Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Ashan,
Please take a look at
Staging site:
https://qwr.dlmwebdevelopment.com/
Username
EventOn
Pass
VYcBL4^QcgLQ&kd!89n*jGXV
The calendar starts working when I disable Woo, so the issue is in events with Tickets enabled.
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Hello,
Please send us wp-admin access to your site as a private message for us to further assist your situation.
Could you also try manually clearing your browser cache?