Archives: Replies

Hello,

Please follow this guide on how to deactivate your licenses:

https://docs.myeventon.com/documentations/how-to-deactivate-eventon-addon-licenses/

After they are deactivated, please activate them on the new website.

Hello,

Please make sure to cancel your add-on subscription while we are working on the refund:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

Hello,

All of your events are set to Scheduled. Could you publish them to see on calendars?

Hello,

Your EventON’s and WP’s timezones aren’t the same. One is +11 hours and the other is 0.

Please make sure that they are the same and also correct.

Also go to EventON > Time > enable Apply default timezone to all events.

Hello,

I contacted Ashan about the issue. He’ll reply ASAP.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

I believe this issue is coming from the theme.

Instead of 0, please try 0.00

If doesn’t work, please send us wp-admin access to your site as a private message for us to further assist your situation.

And to refund add-ons please create a new ticket under Billing & Accounts and be sure to include the order ID for which you need a refund for and the reason for requesting a refund.