Please also send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!
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Replies for tickets on suppota
Reply to: tickets(367393)
Hello,
We don’t have any access to your account on CodeCanyon.
Please contact them about restoring access to your account.
You can also wait until fix the autoupdate issue. The fix will be available very soon.
Reply to: tickets(367389)
Closed as duplicate.
Reply to: tickets(367388)
Hello,
Please go to CodeCanyon > Account > Downloads.
More info:
To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!
Reply to: tickets(367306)
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!
Reply to: tickets(366136)
It seems this is connected to us fixing the autoupdate issue.
You can check what version is available here (Requirements & Details > Latest Version):
https://www.myeventon.com/addons/daily-view/
Reply to: tickets(367276)
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
Reply to: tickets(367276)
Argh…ok, perfect, thank you. I guess I can easily put the shortcode in Elementor page as usual.
Thanks!
Reply to: tickets(366136)
Hello Artem, overlapping the two tickets…
I see there is a new Daily View update but the changeling on you site only shows up to version 2.1.10.
Reply to: tickets(367306)
Hi, I reinstalled Eventon via FTP according to your instructions and the problem is solved. Thank you for your support. Regards Torsten Tams