Reply to: tickets(359085)

Could you try changing your server’s config file to be as close as possible to ours:

Also what are server’s specs?

Reply to: tickets(359435)

I have written some css so that it apears correctly please test out on desktop and mobile

the CSS was added to: Appearance>>>>customize>>>>>additional css

also an optional change see videoto make things a little readable:

span.evo_start {

    background-color: #ffffffa1;

    border-radius: 5px;

}

Reply to: tickets(359397)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!

Reply to: tickets(359432)

Hello

Please apply this patch:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/06/27102614/Screenshot-2024-06-27-at-10.24.02%E2%80%AFAM.png

Reply to: tickets(359435)

Thanks for looking into it and the video. I have gone through and turned off most of the plugins and no changes (I didn’t turn off elementor, the page builder I am using). However I didn’t see any custom positioning of that element.  Odd that it is just that format.

Also, When I change the shortcode to slider_type=”mini”  then I see all the months (but not the format I want). When I go back to slider_type=”multi” , then the error occurs again.

 

I am in central time, but this is not a highly trafficed site, so please feel free to work on it whenever works for you all.

Also, I am the “web developer” and have not made any modificiations to php, etc. I just use wordpress and its plugins.

Reply to: tickets(359435)

Ashan see video above something is pushing the slider 280 px to the left- no idea what is doing it

Reply to: tickets(359435)

Thank you for access

so there is some code pushing the slider 280 PX to the left see long and boring video below

have you added or a developer added some custom css anywhere if so let us know.
I’ll alert Ashan to this

while you wait for ashan if you

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon. we could do it for you if you wish best to give us your timezone so that we do it after business hours as to not impact your users experience but it should take 2 minutes or so its not a long task

Reply to: tickets(359435)

User: eventon

Pass: HeCg5&eZxI7dnbJ35RPA*ySc

christiansonjs.com

This is my short code: [add_eventon_slider slider_type=”multi” slide_style=”imgbg” slides_visible=”3″ number_of_months=”6″ control_style=”lr” slide_auto=”no” hide_mult_occur=”no” event_count=”15″ pec=”cd”]

Reply to: tickets(359315)

Ashan: when rss plugin activated huge errors on all pages across the top- you can turn it on and off to see the errors