Archives: Replies

Ayubowan Jude, glad to see Sinhala movie site using our plugin 🙂 

with the latest ticket update 2.3 you should be able to go to All Event tickets > click on event and then check in from there. If not, please try refreshing cache.

Hello Lukas glad to hear the new update have resolved lot of your issues. Kindly add this new code change that will fix the time format as well. 

Here is the code:

https://codeshare.io/BdO9nO

Hi, I’m just following up on this issue. Do you have any idea what is causing it or how to fix it?

Thank you,

Rebecca

Kindly update to the latest version of booking addon 1.4.2 and tickets addon version 2.3 should resolve this issue. and with new version once the block is added to cart the success confirmation should replace entire booking calendar. 

Hello Josh,

We are not able to replicate this issue any more with latest versions. Setting the event status to cancelled in repeat customizer and then calendar with hide_cancels=’yes’ works correctly.

Are you running eventON 4.6.5 and repeat customizer 2.0.2?

ok found the issue, please apply this code fix.

code: if( OO.ajaxdata.event_data.eid != eventRow.data(‘event_id’)) return;

got it working, had to make a few js updates, will include those in the next update.

Hi David,

We are glad your issue is resolved, if you have any further questions or concerns please feel free to create a new ticket.

Great Artem, thanks for your reply.

I’ve tested it and looks cool!

Best regards

Hi Denver,

Unfortunately, we don’t provide refunds on renewals:

https://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/

Your subscriptions can be canceled at any time by following

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/