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Replies for tickets on suppota
Reply to: tickets(354290)
try adding this to appearance>>>>>customize>>>>>additionl css (Might be different in your language)
.EVOWV_content.wk_1 .evowv_col_events .event {
color: #ffffff;
}
Reply to: tickets(354489)

seems to be showing up for me- try clearing the browser cache
Reply to: tickets(354295)
Yes – I have that enabled.
The problem is that customers are just left with just a success message and the form is no longer there to add more tickets. From there if they were to somehow figure out to click on the time slot again without refreshing the page, they can exceed the capacity. Here’s a demonstration: https://www.loom.com/share/0631f5553ca144fc94f249248808a996?sid=10f73487-827b-4cf4-ba43-eab6a517e02f
Reply to: tickets(351352)
thats good to hear
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
Reply to: tickets(354501)
login didn’t work sorry if you could post the right login details we can have a look at the tickets- is there a particular event it is happening on?
as for the featured image
go into myeventon>>>>settings>>>>event card
open up the card builder pop up and simply click save (then close the pop up)
and save at the bottom of the page
Reply to: tickets(354248)
cool, bit of a long video sorry but at least you can repeat it on other calendars now and forms if needed
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!
Reply to: tickets(351352)
Hello. Just to follow up with this ticket. I found the problem. The WordPress version of the site was 6.4 was lower. I react out to the web master of the site to update their WordPress to 6.5 And problem was solve.
Reply to: tickets(354427)
I saved the myeventon>>>setings>>>event card page
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
Reply to: tickets(354456)
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.