Archives: Replies

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Hello,

Seems to be working on our site:

https://dev2.myeventon.com/events/test-152/

Please send us wp-admin access to your site as a private message for us to further assist your situation.

I also can see an error in Developer Console, so please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Ashan,

Cannot find this as well:

https://dev2.myeventon.com/wp-admin/admin.php?page=eventon&tab=evcal_2

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

No errors related to EventON. Also note that I can submit events.

What’s your browser and OS?

Could you also try manually clearing your browser cache?

Hello,

This code will fix the width issue:

.evo_lightbox_content, .evolb_box { max-width: 650px; }

You can add it to wp-admin > Appearance > Customize > Additional CSS.

Hello,

Could you send us another request for the temporary password? We are going to send you another one.

1. This issue can be solved by manually clearing your browser cache.

Hello,

Cannot access without this code:

Thank you for the system log, but we need debug.log. So please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Cheryl just wanted to update you I am working on your website and testing and debugging to see whats going on. There is something not right that is causing the issue. I hope to find what it is… so far taking a quite a bit of time…