Archives: Replies

Correction* I just updated EventOn, the rest were already running on the latest versions

I just updated them all

#153589

I have created a page for you to test Ashan

https://tri-lakescares.org/eventon-testing/

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

4.6.4 version is available. Could you update your staging site?

There are updates available for Ticket and the rest of it’s add-ons. Could you update them all?

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Could you please try the instructions mentioned in this documentation?

I think that there is an issue with the theme and it’s pages templates.

Thank you for letting us know! We are checking the issue.

Please try this CSS code as a temporary solution:

.evosliderbox.ajde_evcal_calendar .eventon_events_list .eventon_list_event .evcal_list_a .evoet_cx span.evcal_desc2, .evosliderbox.ajde_evcal_calendar .eventon_events_list .eventon_list_event .evcal_list_a .evoet_cx span.evcal_event_subtitle { color: white !important; }

Please also note that your EventTop composition doesn’t suit your slider design. Please try EventON > EventTop > changing it to

Hello,

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.