Archives: Replies

and its possible not showing the hour, only the day?

From backoffice i dont have that options enabled.

…there is a message: ”Tickets have not been created automatically” and a button to create them

Could you send us a link to such order/ticket, so we can check?

Hello Taryn, looks like you have included the necessary event tags in the reminder email content. Would you mind sharing an image of what the actual reminder email looks like that is missing the event information?

Do you see any date modification in my event? Or any other unusualities?

Hello,

This ticket is private now because of screenshots with emails and other info.

Could you send us a link to the event you are referring to?

I believe that in this event it shows all customers and also variations as well:

In addition, the client is having people turn up at events who were not on the attendee list, but on the WooCommerce side are shown to have paid for a ticket.

Could you send us a link to such event/order as well?

Please go to EventON > Action User > User Capabilities > enable the correct capabilities for Subscriber role:

Hello,

Do you have RSVP or Tickets add-on installed on the server?

I cannot find any purchases associated with your email.

Hello,

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Usually you also need to increase memory limit:

https://docs.myeventon.com/documentations/increasing-wordpress-memory-limit/

Thank you.  I went and updated the login link. When do you plan on releasing the next version? 

https://www.held2gether.com/wp-admin/?wtlwp_token=5f16c203ee7db3f5db2dcd8b7cd0948eb51420918d33d28d1eadce4bf7e8f9462ac8e0ea12700c95c173599c96d683059d8a3120a51f61c82adbcd60dca4abc7