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Replies for tickets on suppota

Reply to: tickets(352587)

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: tickets(352587)

Hi.

Yes, our FullCal version is Version 2.1.2

Looking at the test site link you sent me – it load to JULY ENG, 2024, and to the right of the calendar is an October, November, and two dateless items (I’m guessing these are featured items that were intended to show up on every site). And then two July 1 Events. When I chance to a different July date, the first four events are the same, and then there are two event that match the July date I select.

When I chance to August, it seems like it’s working as we’d hoping ours would. When I pick an August date I see the same four events that I think are featured. And then I see the events that match the August date that I pick.

That’s not the behavior that we’re seeing on our site.

If you look at the second calendar on this page (it’s the July one, not the May one) you can see that picking any July date shows just the events for that date. But if you go to August, then you’ll see what I’ve attached as this image, where it doesn’t matter what date you select, you see all of the events for the month.
https://staging-dagobah.kinsta.cloud/tickets-events/v2-test-page-2/

 

 

 

Reply to: tickets(352584)

i have at the moment on 3 instances the combination of the plugins
eventOn 4.6.3 | EventON – Event Tickets 2.2.9 | Woocommerce 8.8.3 | wordpress 6.5.2 that is on my server and i can see it with direct ip from hostfile under the URL https://koukoumishop.com/shop/ wich was the original and the problem is there.

I made a copy of the site on snsagency.gr/test
eventOn 4.6.3 | EventON – Event Tickets 2.2.9 | Woocommerce 7.9.2 | wordpress 6.4.4 so you can check if the problem exists but even with this changes problem is still there.

and my 3rd instance is at https://koukoumishop.com/
here i tryied the bere minimum i used only 3 plugins event On 4.6.3 | EventON – Event Tickets 2.2.9 | Woocommerce 8.8.3 with wordpress 6.4.4 so i would be sure that is not a problem with compatibility and the problem still exists.

In all three use cases i checked with php 7.4 8.1 and 8.2 i also gave 1024 on memory and also checked the error log which was empty.

Reply to: tickets(352587)

Hello,

Are you seeing the same issue on this page:

https://dev2.myeventon.com/test-529/

What’s your version of FullCal add-on? Could you make sure that it’s 2.1.2?

Reply to: tickets(352503)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Reply to: tickets(352439)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!

Reply to: tickets(352560)

Hello,

What’s your version of EventON? Could you update the the latest version?

Next, please go to EventON > Time > Default Timezone and wp-admin > Settings > Timezone are the same. Also check if Edit Event > Timezone is the same.