Archives: Replies

Please check your email. I sent you the confirmation email.

Hello,

I cannot access your website:

About the main issue. Please make sure that your orders are completed. Go to wp-admin > WooCommerce > Orders > Edit > set Status to Completed.

Hi Morten,

You are welcome, if you have any further questions or concerns please feel free tocreate a new ticket.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!

I have done aq bit of research into emails and spam

things that effect emails going into spam:

1: content of the email

2: domain name of the email 

3: sending and recieving from the same email address (sending to yourself try sending from noreply@

4:reputation of domain name is a big one

5:shared server reputation if the email is coming from a server that is shared and is known for dodgy websites this will effect the email
6: sending from a wordpress website- yep can be a problem

what I don’t see on your website is an SMTP plugin which changes the way emails are sent and changes it from being a wordpress email to the smtp settings you use- theres plenty of free ones out there on the repository

also check 

• Review your junk mail settings in the Junk Mail pane of Mail preferences, as well as any rules you might have created to handle junk mail, and make changes as necessary.”

  there may be a word that is simply sending it to jusnk even if you have allowed the email adfdress

here is a video of me just logging in and making an event

hard to diagnose when its working, so we look for causes that are the difference between you and our computers

1: so you could clear your browser cache
2: or possibly I am loading into the calendar at a time thats the server itself is not busy- where as you are loading in when theres loads of traffic  so perhaps you may need to increase your wp memory limit????  to allow for the process to take place when the site is very busy (if you are on a shared server that could also require a increase in the limit)

before the memory limit- see if you can create this error at a time no one is on your website- try at midnight your time for example

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

The video was helpful! Thank you!

Also, I can’t tell where the conflict is…I have deactivated all plugins several times and the issue goes away. But if I reactivate them in different orders then the issue does start up again and with different plugins. So I can’t even isolate which plugins are causing the issue.

Thank you.

M-J