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Replies for tickets on suppota

Reply to: tickets(351352)

Ashan,

Even in Troubleshooting Mode still the same issue:

https://kintosol.com/wp-admin/site-health.php?tab=troubleshoot

Event creation:

https://kintosol.com/wp-admin/post-new.php?post_type=ajde_events

Just try creating or editing an event and then refresh the page.

Reply to: tickets(351352)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(351383)

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Could you go to EventON > Time > Default Event Timezone is the same as wp-admin > Settings > Timezone?

Reply to: tickets(351384)

Hello,

This is because of “website > /wp-admin/options-general.php > Datumsformat”. You can either change it or go to EventON > Time > Enable custom event time format on eventCard > set your own date/time format.

Reply to: tickets(346094)

Hi Nikolay,

Please go to EventON > EventCard > try a different Feature image display style.

Let us know if this works for you.