Replies for tickets on suppota
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Please update, so we can check the issue. Then if we won’t be able to fix this quick, we are going to send you the custom CSS code.
Hello,
Please update EventON as well as RSVP add-on.
To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!
To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!
Ashan,
All orders are Non-Ticket Order:
https://www.martinustwello150jaar.nl/wp-admin/edit.php?post_type=shop_order
In Troubleshooting Mode the same.
Hello,
We are sorry for the delay! Ashan will check this ASAP.
Hello,
Is it possible to clone the whole server with https://wordpress.org/plugins/wp-clone-by-wp-academy/ or similar plugin and then update EventON without exporting anything?
Please go to EventON > EventCard > try a different Feature image display style.
As a solution, could you try removing accord=”yes” from the shortcode.
Ashan,
The same on dev2:
https://dev2.myeventon.com/test-500/
Open this event:
I think this is because of “Accordion effect on eventcards”.
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.