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Replies for tickets on suppota

Reply to: tickets(346193)

I have gone ahead and refundd your order and cancelled the subscription. If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!

Reply to: tickets(347403)

I have added the value you mentioned, but the functionality does not seem to be the same as before. It is not essential that the image appears as a lightbox. Before, when clicking on the event, the image was displayed in its entirety with the information underneath. is it possible to restore that setting? I really appreciate your help and need to resolve this, please. If it is not possible, could you please tell me how I can revert it or install a previous version? The current display does not meet my expectations. Thank you.

You can see an example of how it loads in the link below: https://coloniarecords.com/eventos

In previous versions, I did not experience this problem. I greatly appreciate your help in advance.

Reply to: tickets(346388)

I see the problem with your site is it is not loading eventon_styles.css file into the webpage. 

Perhaps check your website theme to make sure header styles are allowed? 

Reply to: tickets(347508)

I should also add that in a non-full calendar, clicking on the event top does open the event card. See this page for reference: https://www.acplwy.org/events

Reply to: tickets(344835)

Hi Artem –

This is the shortcode I have in the Upcoming Events section on the homepage:

[add_eventon_slider slider_type=”mini” cal_id=”event_slider” slides_visible=”3″ slide_nav_dots=”yes” pec=”cd”]

 

This is the shortcode I have on the main calendar page:

[add_eventon_fc grid_ux=”2″ hover=”numname” style=”names” ]

Reply to: tickets(344065)

Checking back in. Can you please provide an update on the status of the troubleshooting?

Thank you!