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Replies for tickets on suppota

Reply to: tickets(346995)

Hello,

Sorry for the issue. We are currently working on fixing this. The update will be available ASAP.

Reply to: tickets(347046)

Please leave it like that until the next update, then you can remove it.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at myeventon/my-account!. Cheers!

Reply to: tickets(344628)

You enabled WP_DEBUG, but didn’t add these two lines to write errors into debug.log file:

I added them, so let’s wait until the next customer message.

Please also note that your cache and CDN plugins can also affect this.

Reply to: tickets(346798)

This https://wordpress-1021479-4420626.cloudwaysapps.com/wp-admin/edit.php?post_type=ajde_events website has 187 events overall.

Could you also send us a login info to your other website? We need to download the .csv file from there.

Reply to: tickets(346654)

ours too since the last update. and the slider has been broken since last update. they said ‘wait for the next update’ … my site has been broken for > a week now basically. this is the calendar page since i updated last night.

Reply to: tickets(346995)

ours too. they just told us to “wait for the update” … our site is just broken like 20 percent of the time w/ this plugin.

Reply to: tickets(346613)

Don’t worry about the license activation.

Could you downgrade the main plugin while we are working on this?

4.5.4 can be found here:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/01/12035959/eventON4.5.4.zip

Reply to: tickets(344858)

We are sorry for the delay. Unfortunately, Ashan will check this ASAP.

Meanwhile could you check if WooCommerce is configured somehow differently from older versions?