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Replies for tickets on suppota

Reply to: tickets(346378)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(346508)

Could you try manually clearing your browser cache?

Here’s the reply:

This email is from WooCommerce and did you receive the one from EventON? Looks like this:

Please understand that there is something wrong on the server’s side. For example, when I go to

https://www.martinustwello150jaar.nl/wp-admin/post.php?post=146&action=edit

And try to click on the order, it tries to redirect me to the order 146, while it shows 145:

Also when I go to Edit Event > Attendees, I can see this error when it shows NA instead of Check-in:

Ashan must take a look at this, because I am not sure why none of your orders are Ticket Order, they don’t even show Type column when you go to

https://www.martinustwello150jaar.nl/wp-admin/admin.php?page=wc-orders

Reply to: tickets(346388)

Hello,

No issues in Troubleshooting Mode:

https://unioncraftbrewing.com/wp-admin/site-health.php?tab=troubleshoot

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

I think this is related to images in titles. Is there a plugin that somehow changes/affects images?

Reply to: tickets(346339)

Please go to EventON > EventCard > open Designer > now save it and save EventON Settings as well.

Reply to: tickets(346613)

Hello,

1. We are working on fixing this. Can you downgrade for now to the previous version of the add-on?

2. Please go to EventON > EventCard > try a different Feature image display style.

3. Please try adding ux_val to your shortcode. You can find it here:

https://pastebin.com/VECjaeHj

Both your add-ons are activated locally, so you can work as usual.

Reply to: tickets(346483)

I cannot load your website to check the shortcode. It just keep loading.

Your shortcode on our test site with added ux_val:

https://dev2.myeventon.com/test-470/

Maybe quotes are wrong. Please make sure that they are like this: