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Replies for tickets on suppota

Reply to: tickets(344065)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(344165)

Thank you.  That CSS solved the background color and weird indentation for the DateTime input row.

Two remaining issues on this ticket:

  1. No End Date/Time
  2. 15-minute increment setting not working.

Reply to: tickets(343673)

1. Time format cannot be changed, unfortunately.

2. Please go to EventON > Tickets > select Upon add to cart redirect customer to: Do not redirect, allow adding more tickets to cart.

3. I am not sure why there are differences. On our server we use Woo + the default WP theme. Could you try disabling everything?

4. Booking isn’t working with repeating events, unfortunately.

Reply to: tickets(342229)

Yes I tried that before and just checked again, same problem. I also tried https://star933.com/event-directory/?nocache and that didn’t work either.

Chrome Version 122.0.6261.129 (Official Build) (arm64)
macOS Sonoma 14.4

I did try it in Edge and that worked. Any tips to make it work in Chrome? Many of our site visitors use it.

Reply to: tickets(343996)

Yes, the checkboxes have disappeared in the latest upgrade.  It makes things much less clear for end-users.  If there are checkboxes (as it used to be), then it is clear to users.  So frustrating to see these kinds of changes that are not documented in the change log and create hassles for EventON customers.  I don’t think this change came from the feature request forum or was voted on – it just came out of the blue and screwed up something that was working.   You can see the same issue at https://events.iloveseattle.org/submit/

I dread installing the next update of EventON.   I am sure it will take us many hours to sort out the unexpected changes and bugs.

 

 

Reply to: tickets(344071)

So this works, but on mobile it is pushing the date to the right instead of down inline with the featured image.  How can this be fixed?

Reply to: tickets(344051)

When I go to https://avelsbach.pw-development.de/wp-admin/post.php?post=3331&action=edit and try to “Send Ticket(s) Email to custom Email”, I don’t receive any emails. Could you try?

Reply to: tickets(344067)

Here’s the issue with the map:

Geocoding Service: This API key is not authorized to use this service or API.  For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key

Please check:

https://stackoverflow.com/questions/32994634/this-api-project-is-not-authorized-to-use-this-api-please-ensure-that-this-api