Archives: Replies

Each confirmation email ticket from EventON itself has full location address. The one on the screenshot is the default email from WooCommerce.

Could you check and let me know?

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Do you see the same issue on our test site?

https://dev2.myeventon.com/events/test-64/

I cannot login to your website anymore. Coukd you check?

Could you please try the instructions mentioned in this documentation?

If you’ll go to EventON > Tickets > set Default event ticket stop selling time base to When Event Ends, then all today’s blocks will be still available.

Could you try and let me know if it’ll work for you?

Thank you! In order to cancel your subscription, please follow this guide:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

Unfortunately, we don’t provide support for PHP customizations since it’s against CodeCanyon’s Support Policy.

We are glad that you’ve managed to find a solution, if you have any further questions or concerns please create a new ticket.

There are two emails associated with the account helen@foodsorcery.co.uk and hello@thesmartbear.com

Thanks for your help

The problem is not with updating, I know how to do that. I have now updated to the latest versions and I still have the problem that purchasers cannot put 2 tickets into their basket, only 1, 3, 5 or 6!

Hi, thanks for the reply.

It seems that these options do not help – in case of ux_val=”3a” for example, Captcha fails to load and only the shortcode is shown – [cf7sr-recaptcha size=”compact”].
However, that’s fine; I’ve set User interaction to “open as single page” for the events with forms.

I have a couple of other questions regarding Speaker/Calendar add-on – can I ask them here instead of opening a new ticket?

1. Is there a way to sort speakers? It seems that they are sorted in alphabetical order in the event view.

2. Additionally, are there plans to implement an option to customise the names of the calendar days? The default “DAY 1” and “DAY 2” is not very convenient in non-English languages. Even if you translate it, it can feel awkward and unusual, f.e.  “Diena 1 and Diena 2” in our case. Sometimes, it’s really necessary to have the option to change the name of the day for certain events (for example, changing them to SATURDAY/SUNDAY, or MAIN DAY etc. Perhaps there is a way to customise them through the filters/hooks?

Thank you!