Replies for tickets on suppota
Hi,
Is there any update on this?
We are still getting “Error processing checkout. Please try again”
Confirmation email is being sent attached below but no PDF tickets being sent and when we try resend tickets it doesn’t send.
I changed the first repeat in these two events:
https://www.chefactory.it/wp-admin/post.php?post=37662&action=edit
https://www.chefactory.it/wp-admin/post.php?post=20304&action=edit
Could you check?
I haven’t use the FTP access yet and also haven’t make any changes to any of your content, pages and so on.
Could you send us a screenshot of the issue?
Could you send us a screenshot of the issue? I just need to check what do you see on your side.
Please follow this guide in order to customise the email template:
https://docs.myeventon.com/documentations/customize-ticket-email-template/
Ashan,
The same on dev2:
https://helpdesk.ashanjay.com/ticket/when-clicking-on-one-of-our-events-on-https-espressomedia-se-evenemang-we-dont-get-the-options-for-social-sharing-at-the-bottom/
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Ashan,
The same
https://helpdesk.ashanjay.com/ticket/when-clicking-on-one-of-our-events-on-https-espressomedia-se-evenemang-we-dont-get-the-options-for-social-sharing-at-the-bottom/
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Hello,
Your version of WeeklyView is outdated. Could you update?
To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!
Please contact CodeCanyon since we cannot refund from here.