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Replies for tickets on suppota

Reply to: tickets(337582)

Hi, it’s ok for front end times but ticket selling seem not to manage GMT.

Front data are displayed with GMT+4

But buyers got event ticket that tell them GMT+0 event.

Is there an option to manage this or it will need an update ?

Reply to: tickets(340259)

We are sorry for the delay. Please note that you can simply start using the add-on without activating it for now while we are working on the issue.

Reply to: tickets(340370)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(340370)

Ashan,

The same on dev2:

https://helpdesk.ashanjay.com/ticket/when-clicking-on-one-of-our-events-on-https-espressomedia-se-evenemang-we-dont-get-the-options-for-social-sharing-at-the-bottom/

Reply to: tickets(340053)

Ashan,

The same on dev2:

https://helpdesk.ashanjay.com/ticket/when-clicking-on-one-of-our-events-on-https-espressomedia-se-evenemang-we-dont-get-the-options-for-social-sharing-at-the-bottom/

Reply to: tickets(340053)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(339892)

I just want to rename the file name of single-ajde_events.php, so the theme will stop using it:

https://berlinerweinpilot.de/wp-admin/admin.php?page=wp_file_manager#elf_l1_d3AtY29udGVudC90aGVtZXMvc3VnYXJibG9nLWNoaWxkL2V2ZW50b24

Nothing should happen to the theme, but you should be able to just rename it back. Just send us FTP access.