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Hello,

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12 Rue de Rivoli, Paris, France, 75004.

Hello,

Did you also update DailyView add-on? Could you make sure that you are using 2.1.2?

It looks like you have logged in to the website and updated the plugin.. Is that true?

Ashan,

Please check

Reply to: 337978

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Ashan,

Since they updated Variations, this event shows two types, even so only one is added:

https://newsite.thamesvalleychamber.co.uk/new-events/preference-rules-of-origin-2/

https://newsite.thamesvalleychamber.co.uk/wp-admin/post.php?post=87410&action=edit&classic-editor

The other issue is that after updating they state that “However, all the events that I had set up variations on have now lost those details.”.

Not sure how to help.

Could you update Tickets to 2.2.5?

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Ok I see the issue.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hi Dirk,

Please send us wp-admin access to your site as a private message for us to further assist your situation.