Archives: Replies

Could you downgrade while we are working on this?

4.5.4 can be found here:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/01/12035959/eventON4.5.4.zip

Ashan,

On dev2:

https://dev2.myeventon.com/test-303/

The issue with tickets were in other tickets, which I’ve assigned to you.

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Ashan,

There were similar tickets from other customers. I’ve assigned them to you.

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Ashan,

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/01/18102609/Screenshot-2024-01-18-at-18.23.33.png

The same when I try to download the file on customer’s website in Troubleshooting Mode.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Could you upgrade PHP to 8+ on the server?

Your shortcode on our test site:

https://dev2.myeventon.com/test-302/

Hello,

Seems to be working on our test site:

https://dev2.myeventon.com/test-301/

Can we check your timezones in wp-admin?

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Same problem for me. All the times are off since the upgrade.