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Replies for tickets on suppota

Reply to: tickets(337414)

On my screenshot there are no quotes in tab2shortcode. Could you try changing the shortcode like this:

tab2shortcode=”add_eventon_fc eventtop_date_style=1 show_et_ft_img=yes…

Reply to: tickets(337542)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

You can also downgrade to 4.5.4 if you want:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/01/12035959/eventON4.5.4.zip

Reply to: tickets(336343)

Ah sorry, didn’t see it. If you have any further questions or concerns please create a new ticket.

Reply to: tickets(337438)

Could you go to EventON > Time Settings > check if “Allow universal event time format on eventCard” is enabled/disabled? 

Reply to: tickets(337444)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(337444)

Could you downgrade while we are working on this?

4.5.4 can be found here:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/01/12035959/eventON4.5.4.zip

Reply to: tickets(337558)

Ashan,

Event:

https://dev2.myeventon.com/events/ticket-6/

Order:

https://dev2.myeventon.com/checkout/order-received/52420/?key=wc_order_4PFXGcpc42aIX

Times can be seen on the screenshot:

Reply to: tickets(337558)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.