Reply to: tickets(336676)

Hello Ashan,

I have just “changed” a RSVP and created e new one ( #11390 ) but no record appeared in the debug file.

I see all other email from Woocomemrce and system in general are sent but not the EventOn ones.

 

Reply to: tickets(337311)

Hi Matt,

Kindly review the information provided at https://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/ under section 7, specifically focusing on Subscriptions & Automatic Renewal, and more specifically, section 7.4 regarding Subscription Refunds. We encourage you to proceed with canceling the renewal to avoid any additional charges.

Reply to: tickets(337311)

Order #181030 (January 14, 2024)
I understand there was an Auto Renew I could have cancelled, I should have realized your system is set to auto Opt In and the onus is on the the user to Opt Out.

Reply to: tickets(336676)

ok please check now for dailyview. And when you have another RSVP no email let me know or you can check the debug file. at https://jhanaloft.com/wp-admin/admin.php?page=wp_file_manager#elf_l1_d3AtY29udGVudA

Reply to: tickets(333358)

Hi Patrik,

Great to hear that the issue is resolved. If you have any other questions please feel free to create a new ticket,