Replies for tickets on suppota
Hello,
Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.
Also follow the instructions in this
” target=”_blank”>documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
Hello,
Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.
How do I let event organizer know that the event is sold out then?
Now it works, but I dont know why. – 🙂
maybe about this: I removed two unused plugins. (I had already deactivated them during the testing phase – without any change.)
In any case, the function is working again now and everything is fine.
Hello, thank you for your help.
Some errors have indeed been fixed, but a few remain:
.evo_aria_ready.sr-only
(see screenshot)
Thank you, have a good day.
Hello,
1. Your theme (or Page Builder if you use one) adds this style that completely removes the side scroll:
Unfortunately, we cannot fix this from our side.
2. This is because of added formrtl=”yes”. It changes the form formatting to RTL, but since your website is LTL, then it breaks the styling.
Please remove formrtl=”yes” from the shortcode.
Hello,
Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.
1. Yes, paypal is setup correctly. We have always used paypal and when a real user submits a irder it works. It does not though take away the available tickets. A false number of tickets are shown.
2. That transaction is a from a bot. It is not a real transaction so it is not showing up on paypal. This is the main issue I was originally having. hundreds of these happen a day – fake bot transactions. In the last hour alone I had 30 fake transactions on a live event – Full Fontal Farce. It seems to happen with the newest $10 show. Last week this was happening to beyond a velvet wall.
Thank you my friend! we look forward to your email, if you decide to go that way 🙂
May you have a blessed day!
Alrihgt my friend I think we got this! I added a few codes into your website which will be passed over to next eventON version — so no need to worry when updating.
The unique id for label and input should not appear more than twice on the page now making it comply with WCAG regulations.
