Archives: Replies

Replies for tickets on suppota

Reply to: tickets(336019)

Ashan,

The same on dev2:

https://dev2.myeventon.com/events/oct/

https://dev2.myeventon.com/events/nov/

Reply to: tickets(336019)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(334854)

In order to request a refund, please create a new ticket under Billing & Accounts and be sure to include the order ID for which you need a refund for and the reason for requesting a refund.

Reply to: tickets(336008)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(335684)

Could you try updating EventON to 4.5.5? But make sure to have the copy of 4.5.4 version to revert to it, if something goes wrong.

Are you having similar issue with this event from our test site:

https://dev2.myeventon.com/events/beach-dance/

Reply to: tickets(335886)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at myeventon/my-account!. Cheers!