Archives: Replies

Hello,

Could you please let us know which progress are you referring to? Please send us a screenshot.

I have looks at all settings & concluded this is a bug in the plugin.

Did you try going to EventON > Time Settings > enable Use UTC offset time globally on calendars?

Hello,

Not possible, I am afraid. The best solution is to cancel the order and then either repurchase it with the customer’s details or let the customer made a new purchase.

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Hello,

Since your EventTop’s Design is “Colorful with gap between events”, then the only option is to go to Edit Event > Event Color.

But you can also go to EventON > select Select Default Calendar EventTop Style: Clear with left border colors and gaps. Now your change the background by going to EventON > Appearance > EventTop > Background Color. If you don’t see any change, EventON > Scripts & Styling > turn off Write dynamic styles to header > save settings > turn on Write dynamic styles to header.

Hello,

I went to EventON > enabled Remove JSON-LD data for events. Seems to be fixed now. Please check and let me know.

Hello,

Could you send us your file, so we can try importing it?

Also, are you able to support multi vendor scenarios to provide a platform/functionality similar to eventbrite?

Please take a look at Action User:

https://www.myeventon.com/addons/action-user/

Plus Dokan plugin:

https://wordpress.org/plugins/dokan-lite/

However, please note that this is not official combination.

Hello,

If you don’t need a qr code on your ticket, then you need to disable the plugin. Or customize the email template by following

https://docs.myeventon.com/documentations/customize-ticket-email-template/

Could you elaborate more about your issue?

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

In addition you didn´t sent out ANY notice about the upcomming payment which is at least “not polite” for existing customers.

We always send a reminder 3 days before the renew. Could you check your spam folder?

Hello,

Thank you for your great suggestion, at the moment it is not supported and must be added through a customization. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at myeventon/my-account!. Cheers!