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Replies for tickets on suppota

Reply to: tickets(388545)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(388534)

Hello,

Unfortunately, we unable to help with customizations since it’s against CodeCanyon’s Support Policy.

Reply to: tickets(388509)

I am still not sure what do you mean by “completed”. Do you mean they are deleted from the website?

Reply to: tickets(387755)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Reply to: tickets(388613)

Hello,

Please update add-on manually according to

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: tickets(388615)

Hello,

Please update it manually according to

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: tickets(388087)

Hi,

Can you please help me to determine the origin of the reported issue? My client is requesting a report on what happened.

I see on the log this:

2025-05-21 02:33:27: Evo version update: (eventon) – from 4.9 4.9 to 4.9.8
2025-05-21 02:36:48: Transient Updated: (eventon-lists-items) – Package dettach

Is it possible that this originated the problem?

Are the updates done automatically?