Archives: Replies

Thank you sir, kindly allow me a refund.

Hi again


php_admin_value[max_execution_time] = 300
php_admin_value[max_input_time] = 150
php_admin_value[max_input_vars] = 10000
php_admin_value[memory_limit] = 1024M
php_admin_value[error_reporting] = E_ALL


Note: This problem only occurs in the new version. The old version works fine no matter how many events are published.

Please also send us FTP access to your site as a private message, so we can perform several tests from our end.

Ashan,

I am not sure what’s going on with their installation. When I go to debug.log and start looking for fatal errors, it just shows me random errors like this:

[05-Nov-2023 21:31:16 UTC] PHP Fatal error:  Uncaught Error: Failed opening required ‘/storage/content/17/1103117/annapfarrei.ch/public_html/wp-content/plugins/duplicator/classes/ui/class.ui.screen.base.php’ (include_path=’.:/opt/alt/php81/usr/share/pear:/opt/alt/php81/usr/share/php:/usr/share/pear:/usr/share/php’) in

So I go and disable it, but it start showing me almost exactly the same error but from a different plugin:

[05-Nov-2023 21:38:26 UTC] PHP Fatal error:  Uncaught Error: Failed opening required ‘/storage/content/17/1103117/annapfarrei.ch/public_html/wp-content/plugins/wp-smushit/core/class-file-system.php’ (include_path=’.:/opt/alt/php81/usr/share/pear:/opt/alt/php81/usr/share/php:/usr/share/pear:/usr/share/php’) in

The customer got similar issue from EventON in this message:

Reply to: 330859

[05-Nov-2023 10:27:18 UTC] PHP Warning: include_once(): Failed opening ‘/storage/content/17/1103117/annapfarrei.ch/public_html/wp-content/plugins/eventON/includes/class-evo-ajax.php’ for inclusion (include_path=’.:/opt/alt/php81/usr/share/pear:/opt/alt/php81/usr/share/php:/usr/share/pear:/usr/share/php’) in /storage/content/17/1103117/annapfarrei.ch/public_html/wp-content/plugins/eventON/includes/class-eventon.php on line 146

Can we fix this from our side?

When I am in Troubleshooting Mode, it works completely fine.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

Hello,

When creating Seat Layout we recommend using this scheme: Row Letter+Seat Number. Like this:

Could you try our approach?

Ashan,

The same on dev2:

https://dev2.myeventon.com/events/test-94/

https://dev2.myeventon.com/wp-admin/admin.php?page=eventon&tab=evcal_2

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Ashan,

The same on dev2:

https://dev2.myeventon.com/test-204/

Schedule View doesn’t support event_past_future=”future” as well as EventON > “Hide past events for default calendar(s)”.