The code I added:
https://arsmagna.live/wp-admin/admin.php?page=edit-snippet&id=7
Seems to be working now. Please remove your added custom code and then check the file.
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Replies for tickets on suppota
Reply to: tickets(327646)
The virtual plus plugin is activated on my site but I get periodic emails from my server that the site has momentarily crashed due to this plugin. Please see the image attached.
Reply to: tickets(327645)
My preference would be to use Variations, but when you add items to the totals for each variation, the calculations are incorrect. For instance, when you add one, the total does not go up at all. When you add and subtract items, the totals continue to go up and down incorrectly. You can observe this behavior at https://uniquemindfulevents.com/events/birthday-retro-ecstatic-dance-copy/.
You can also see an incorrect total in the attached image with one $22.22 item selected and one $33.33 item selected, it shows the total as $88.88 instead of $55.55
This behavior has been incorrect like this for the last 3 years that I’ve used the product. I’ve asked multiple times for this to be addressed and I keep getting ignored or told that it will be fixed in an upcoming update, and it has never been fixed.
Please correct this ASAP.
Reply to: tickets(328819)
Can we try disabling plugins and switch the theme? It will take a minute or so.
Reply to: tickets(328748)
Ashan,
Only was able to re-create this on customer’s website.
Before RSVP:
After:
After I refreshed the page:
The same in Troubleshooting Mode.
Reply to: tickets(328748)
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Reply to: tickets(328871)
Hello,
Please follow this guide:
https://www.myeventon.com/my-account/license-transfer/
Reply to: tickets(328758)
The best would be creating a backup before the update.
Reply to: tickets(328758)
Your version of EventON is really old, so just to make sure everything will be save, could you try updating it by following “2.1 – FTP Way”:
https://docs.myeventon.com/documentations/update-eventon/
Reply to: tickets(328850)
Hello,
The code is correct.
Please send us wp-admin access to your site as a private message for us to further assist your situation.