Archives: Replies

If I change the timezone in the google calendar to a UTC timezone, it should work?

We use a 3rd party payment processor. It is possible this may be due to other issues, like not enough funds or if your bank account does not recognize the merchant and is blocking the payment from going through. 

Let me check our logs to see if anything was recorded on that. 

It looks like the payment method was not updated. It is still using credit card ending with 9186. 

Another option we can try is, cancel this subsription and try purchasing a brand new order with correct credit card. 

Alex, I just went ahead and refunded you for the variations and options addon. It would be easier to for you to re-purchase the QR code addon.

https://www.myeventon.com/addons/qr-code/

Order refunded and subscription is cancelled. 

Hello Shuning Xu, 

We have done several tests. SO being able to pass these XSS JS code into URL it seems is more of a security issue on the website it self. If your website allows these types of URL codes, that need to be addressed first. 

What I found is this article linking to several plugins for that. https://stackoverflow.com/questions/45160075/how-to-prevent-xss-vulnerability-in-wordpress-site

From what we have found we have added all the mentioned sanitations for the values passed via URL before they are being used inside the PHP code which connects with the server. 

That is unfortunate and quite disappointing. Yes, we read the policy after the fact. As indicated before, the person who was once managing this system is no longer with the organization, so we never received the reminder email before the charge happened, hence why we had asked for a one-time exception for a refund. As we are a non-profit organization, every penny counts. Because of this, we absolutely can not recommend the EventOn platform. Take care.

Thank you for letting us know. We are working currently on a new version of ICS addon which will support setting a custom timezone. This will greatly help you and others with similar timezone issues.

This is a sneak peek into this new setting 🙂

Lets clear out all these questions Tamet.

So you originally purchased these addon on Jan 30, 2020.  

Which addons did you unsubscribe to? you didnt unsubscribe the whole order did you? 

Did you resubscribe to the addons 2 days ago after it the whole subscription was cancelled on May 16, 2023.?