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Replies for tickets on suppota

Reply to: tickets(327109)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at myeventon/my-account!. Cheers!

Reply to: tickets(328701)

Hello,

Would you mind sending us the order ID for this addon purchase from myeventon.com, because we do not see this addon as purchased using your email address in our system. Thank you!

Reply to: tickets(328702)

Hello,

If you go to https://www.myeventon.com/my-account/edit-address/billing/ you can edit the fields. Then apply it to all the active subscriptions and see if generating invoice make correctly with the new data.

Reply to: tickets(328624)

I realize they must be renewed annually.   When we tried to delete or unsubscribe to one of the subscriptions in the email you sent it would continually delete all 3 subscriptions due at the same time.   So, we went ahead and paid for those 3 because it said in the email that the licenses would renew in 3 days.   Yet, when we went to pay it the date said it was due in Jan 2024.   So, which is it?   Was it going to renew in 3 days even though the renew date is Jan 2024?  Now, my question was are we going to be charged again in January 2024 for the same subscriptions because the date did not change on the receipt after we paid.

Reply to: tickets(328476)

Hello,

I would like to get the add-on “QR Codes” is it possible to exchange this add-on with “Ticket Variations & Options” and transfer the rest of the money back to me?

Reply to: tickets(328664)

Hello,

Thank you for your quick response.

I attach you some screenshot

First is where customer put their details in blue

Reply to: tickets(328476)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Please make sure to cancel the subcribtion license:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/