Reply to: tickets(328211)

Hello i have done this but it did not work. I have manually gone into each event and added a colour in manually from that section.

Reply to: tickets(328210)

Hello,

Unfortunately we don’t grant refunds on renewals per our refund policy.

http://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/

Item 7 under 7.5 subscription renewal reminder emails.

Our system sends out a reminder email 3 days before the renew.

Please follow this guide to cancel your add-on subscription:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

Reply to: tickets(327448)

Hello,

You need to use this add-on:

https://www.myeventon.com/addons/event-lists-items/

Try on https://dev.myeventon.com/wp-admin/ with this shortcode:

[add_eventon_li cat_type=”event_organizer”]

Reply to: tickets(328168)

Ashan,

Says that the key is in invalid format:

The same with customer’s envato username:

evantorabbit88

Could you check?

Reply to: tickets(328168)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(327681)

Sorry Artem, I just realized I didn’t include the screenshots, please see them via this link: https://drive.google.com/drive/folders/1XkNlzHeaC8Er4P3hq5dxGoOc3S6vtKe5?usp=sharing

Looking forward to your feedback!

Kindest regards
Dee Masuku

Reply to: tickets(328211)

Hello,

Please follow this guide:

https://docs.myeventon.com/documentations/override-event-colors-event-type-colors/