Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at myeventon/my-account!. Cheers!

SOLVED!!

I need to keep Settings – Scripts & Styling – Dynamic Styles ON, even after cache purge. Then your css works great.

I have tried turning dynamic styles on/off after adding your css, purging cache etc. but no change in how the search bar is displayed – still too close to event header content.

If you do not see the new style changes, Go to “EventON Settings > Styles & Scripting > Turn off write styles to header”

 

This option does not exist!! Please re-word your instructions correctly and/or login and do it for me please!

Yes, I can repeat this. But it stopped working again after a second or so, but with the troubleshoot mode still enabled. So it is not due to another plugin, but appearantly more some bug with the new eventon, or wordpress. Please send me the previous version of the plugin. 4.5.0 if possible?

Hi Andrew,

Use the custom CSS below to add the gap between the search bad and the event heading

.evo_search_bar{

overflow:visible;

margin-bottom: 1em;

}

Please add the custom CSS code to “EventON Settings > Styles” and save changes. If you do not see the new style changes, Go to “EventON Settings > Styles & Scripting > Turn off write styles to header” Click save changes – to write the styles css code direct into page header. You can turn this off once the cache is cleared. 

Do you have a staging site we could work on to diagnose

it not crashing on our site, and we don’t want to activte it on your site which will end up crashing your site

a staging site however could allow us to diagnose the issue-

alternatively it could be a combination of different plugins I am sure you have done this but I will link anyway

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

have a look at https://metropolitano.gal/agenda/

I added:

cal_init_nonajax=”yes”

to the shortcode

seems to be loading fast now

were there any other pages that needed help with – they may need the above inserted into the shortcode

(also I cleaned up the shortcode there were double spaces between parts so just double check that theres only one space between each part of the shortcode if its not working