Reply to: tickets(327162)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(326956)

Unfortunately, you cannot click on EventTop’s Event Type and Event Tags. But what you can do is to, by following the guide above and add the links you like. More info on how to get assigned event types:

https://docs.myeventon.com/documentations/taxonomies-eventon/

Maybe it’s easier for you to add links manually by following

https://docs.myeventon.com/documentations/setup-use-custom-meta-fields-events/

Enable custom meta fields first, then you can add them to Event Top:

https://docs.myeventon.com/documentations/how-to-use-the-eventtop-designer/

Reply to: tickets(327172)

Please make sure to cancel your subscription:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

Reply to: tickets(298422)

yea that was what we tried before, so please give it a try. Its difficult for us to provide fixes for 3rd party plugins, because they are in control of this code and can change their code when they see necessary without notice. 

Anyways, please try this patch fix and see if that would work.

Reply to: tickets(326260)

Thank you Yunior! If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!

Reply to: tickets(323314)

Ah you just answered the issue. logged in = no cache -> show new content. NO logged = cache -> show old content. 

This is what need to be addressed first and fore most from your cache plugin stand of view. Otherwise anything we do, you will always see one in logged in and something else no logged in.

Reply to: tickets(327035)

It was renewed because the subscription was never cancelled. They are all set to cancel now. It will not be renewed or charged from your card again.