Archives: Replies

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Could you go to EventON > EventTop > make sure that Event Image is added?

Hello,

Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Do you have any of our add-ons?

Also make sure that if you have customized any of our files, they are updated. For example, Single Event Page:

https://docs.myeventon.com/documentations/customize-single-events-page/

Thank you so much !

Ashan,

They say that they are non-profit.

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Hello,

Unfortunately, we don’t grant refunds for renewals per our refund policy:

http://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/

Item 7 under 7.5 subscription renewal reminder emails. 

Our system sends out reminder email 3 days before the renewal.

Hello,

Thank you very much for sharing this with us!

I am going to close the ticket. Please create a new one with more questions.

Sorry just to be clear, is this something we need to do, or something you’re doing on your end?

Amazing! Thank you so much for getting that fixed. Happy EventOn customer and user.