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Replies for tickets on suppota

Reply to: tickets(323821)

That code handles the submission of a gravity form.   It creates a post and uses taxonomy to associate it with a parent post.  I don’t see any interaction with EventOn.  This is part of the theme, so it should be running if the theme is active.  the hook on that is:

add_action(‘gform_after_submission_1’, ‘committePageSubmission’, 10, 2);
it only fires when gravity form ID 1 is submitted.  I can try and walk through the plugins and see if one in particular is breaking it.

Reply to: tickets(326723)

Hello,

Please update EventON to 4.5.1. Also go to EventON > EventTop > make sure that fields are arranged correctly.

Reply to: tickets(326259)

Thank you. A few questions before I do this. 1 – explain ‘redo your shortcode’, 2 – update Event List Ext before or after upgrading to 4.5 & 4.5.1? 3 – did you see my comments at the other support ticket not addressed here? I had to revert from 4.5 because the event card fields that were showing up were all wrong and out of order and when I tried to change them in settings, the changes would not take effect. Is that fixed in 4.5.1?

Reply to: tickets(326718)

It’s a bit urgent.
Have to send out invitations on tuesday!

I attached a image showing no line breaks.

We also tried with <br>, but this is removed from the output.

Reply to: tickets(326669)

Also try following

https://docs.myeventon.com/documentations/single-events-page-not-working-404-error/

Reply to: tickets(326546)

One of our developers figure out one way to show the events on the right time, but, its not displaying the time now,

 

add_filter(‘eventon_wp_queried_events_list’, function( $event_list_array, $ecv ) {
    $offset = get_option(‘gmt_offset’);
    if ( is_numeric( $offset ) ) {
        foreach ( $event_list_array as $key=>$event ) {
            $event_list_array[$key][‘timezone_offset’] = $offset;
            $event_list_array[$key][‘event_start_unix’] = (int) ( $event[‘event_start_unix’] + 3600 * $offset );
            $event_list_array[$key][‘event_end_unix’] = (int) ( $event[‘event_end_unix’] + 3600 * $offset );
        }
    }
    return $event_list_array;
}, 10, 2);

Reply to: tickets(326669)

Hello,

I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

Reply to: tickets(326702)

Hello,

Could you try downgrading to RSVP 2.9.4 as a temporary solution:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2023/09/15032144/eventon-rsvp.zip

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.