Replies for tickets on suppota
Hello,
Your theme also has js countdown file with scripts that affects EventON:
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Hello,
They are on the form only when you check it as guest. Please try Incognito Mode.
Ashan,
The main Issue from this list
is that VIRTUAL EVENT DETAILS aren’t visible at all even if you purchase a ticket:
The same on dev2:
https://dev2.myeventon.com/events/vir/
I purchased a ticket but it still doesn’t show any info about the event, as well as After Event info. The same issue on customer’s website.
Checking in on this ticket! Please let me know the status and if there is a fix! This is a MAJOR issue.
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
here I send a picture with the problem
Great! Thank you! Working like a charm now!
I have another problem with the csv download
when you search for “huiswerkbegeleiding”
and you download the csv, i get a error.
I have tried to empty cache, static cache, and checked the firewall.
https://bredeschool.unicoz.nl/wp-admin/admin-ajax.php?action=the_ajax_evors_f3&e_id=41479
https://bredeschool.unicoz.nl/inloggen
user: Eventon or jacy.toetenel@gmail.com
pw: 5Z5ySqgftX#NsI*$nYyV&k&L
when you go to events and search for “zwemles”
and do and export of the rsvp only the first 17 rows show the additional information
The information is in the rsvp, but not in the export
I have included a screenshot
Again, sorry for not noticing the info about your license. Please share your login info as a private message.