Archives: Replies

Hello EmilieWapnick,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Please go to EventON > Language > Event Type Categories > change it here.

Hello,

I cannot access the website because of Wordfence. Could you check?

As for the original issue, please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Also try following

https://docs.myeventon.com/documentations/increasing-wordpress-memory-limit/

The category that is not updating is bien-etre. On the frontend it’s showing Yoga & Meditation instead.

I’m also getting the “Sorry, you are not allowed to access this page.” error message using Action User 2.4.1.

Here’s how to recreate what I feel is a bug:

1. Go to the plugins page: https://mysite.com/wp-admin/plugins.php?plugin_status=all
2. Click the Settings link underneath EventON – Action User.
3. Get an error message: “Sorry, you are not allowed to access this page.”

Note: I can get into the Action User settings if I revert back to version 2.2.3.

Here’s how our WordPress environment is set up to help with the troubleshooting:

• WordPress version: 6.3
• PHP version: 8.2.7
• WooCommerce version: 8.0

I have the same problem. Any solution?

Thx, that did the job

This ticket is private so only you and our team can read the replies

have you tried reseting your password

https://www.myeventon.com/my-account/lost-password/

the email address for this forum is alundeen@dcpa.org

 perhaps you may have purchased under a different email