Hi,
Have you noticed on a event ticket without variations, if the currency converter works?
https://www.thevoiceovernetwork.org/events/gygo-la-2023/ is an event without variations – the currency is not working for that either.
Do you happen to know which old version of tickets addon this used to work? I don’t think any updates have been done since January.
AND i cant add events to the cart.
The cart is still not working for me
AND if you were logged in as a member then the members discount would also kick in and take off a portion automatically. Both of those features are now not working.
See https://www.portnow.com.au/event-directory/ for how it should appear
I added the code and it’s still broken
See logged in user page screenshot https://capture.dropbox.com/zW8jC2AviENxDnKd – content has moved left but still squashed and sidebar content is not appearing correctly
See incognito screenshot https://capture.dropbox.com/fWej5IiLoi3r3VY4 – it looks the same as before
Lain, the new update should fix the issue, you know we are also humans and humans make mistakes 🙂 if you come across any issues please do let us know and we will do our best to get it sorted out 🙂
Also in this event https://www.thevoiceovernetwork.org/events/a-hollywood-agents-guide-to-voiceover-success-with-david-salazar-dpn-agent-september-12th/ you are using variations and options, Have you noticed on a event ticket without variations, if the currency converter works?
Hi Emma, Do you happen to know which old version of tickets addon this used to work? then I can check on that version and see what was changed in the code that may be effecting this. Because with the new 2.2 update we didnt make any changes to woocommerce filters used in price calculations which should be whats used in here for currency conversions.
latest version of tickets addon v2.2.2 went out yesterday should have this settings. I will add a screenshot in the bottom.
I am not entirely sure, it may be the payment gateway that is putting the order in failed state right after a customer check out ? But anyways this settings I have added which basically use your code modification should do the trick for now.
With this you can choose to auto restock only refunded and cancelled orders and failed orders leave as it is because the ticket stock is not changed for those orders some how.
Hello Zuza, ActionUser addon was last updated in March 15, 2023 to version 2.4.1 you mentioned things stop working in June. So it has to be something else that caused this issue. From what Artem shared, it is an error coming from transmail plugin. Unfortunately we can not do much from our end when its a 3rd party plugin causing the issue.
I would recommend reaching out to them and seeing if they can provide a solution as you mentioned, everything was working before june and granted you have not updated things on EventON side since then.
As artem have mentioned we have seen this issue before with fusion builder. In the previous incident we have seen this error with a client we were able to edit the fusion builder code and get things to work. Here below is the patch fix. If you would like to give it a try as well. You know as this is a third party conflict not so much we can do from our end as the error seems to be causing from fusion builder side.
it seems all the licenses are single site, so you would either need to deactivate them or purchase a new license to use on a different website. Hope this clarify things for your Emma.
