Reply to: tickets(409851)

Hello. No worries!

That did work. I added a user, changed asd123 to NO, and my added user was offered waitlist space. For all of these tests, I am changing RSVP on the single event page, as a user would. 

However, if a registered party REDUCES their party size, rather than cancelling completely, no waitlister is offered the space. The steps to see this would be: 

Create event with capacity 3
Register a party of 2
Register a party of 1
Waitlist a party of 1
*Change the registered party of 2 (on front end) to a party of 1*
You would expect the system to offer space to the waitlisted party of 1, but it does not. It opens 1 space back up instead. This seems to be an error. 

Also, if parties cancel one at a time, it does not trigger the waitlist. This also seems to be an error. Steps to see this: 

Create event with capacity 3
Register 3 parties of 1
Waitlist a party of 2
Cancel 1 of the registered parties (one space opens up on the front end)
Cancel another of the registered parties (two spaces are now open on the front end, the waitlisted party of 2 is not offered space)

(You can see an example of the second case at defiancelibrary.org/rsvp-test-4 and on the attached screenshot.)

Reply to: tickets(406103)

3. The same on dev2:

https://dev2.myeventon.com/wp-admin/admin.php?path=languages%2Fplugins%2Feventon-qrcode-en_US.po&bundle=eventon-qrcode%2Feventon-qrcode.php&domain=eventon-qrcode&page=loco-plugin&action=file-edit

4. The same on dev2:

https://dev2.myeventon.com/wp-admin/post.php?post=75233&action=edit

Reply to: tickets(406103)

Ashan,

Please check

Reply to: 409848

1. The customer translated all strings but they aren’t showing. For example,

https://dev2.myeventon.com/wp-admin/post.php?post=75233&action=edit

https://dev2.myeventon.com/wp-admin/admin.php?path=languages%2Fplugins%2Fevotx-en_US.po&bundle=eventon-tickets%2Feventon-tickets.php&domain=evotx&page=loco-plugin&action=file-edit

2. Please check

https://dev2.myeventon.com/wp-admin/post.php?post=75233&action=edit

Reply to: tickets(406103)

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.

Reply to: tickets(409616)

1. All fields are required, I believe:

WooCommerce handles the checkout page, so could you take a look at it’s documentation on how to configure this?

2. Could you give us some examples? All strings should be available by going to EventON > Language > ADDON: Event Tickets.