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Replies for tickets on suppota

Reply to: tickets(398039)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Reply to: tickets(398284)

We’ve just released EventON 5.0.2. Could you try updating?

Make sure to clear your browser cache.

Reply to: tickets(398376)

Hello,

With the provided login, i cannot see EventON Settings, Events, Pages, Plugins and so on.

Could you allow us more?

Please also try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Reply to: tickets(398328)

Hello,

Are you trying to update to 1.0.4? Could you send us Order ID of the purchase?

Please also try manually updating while we are working on the issue.

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: tickets(397514)

Hello Ashan and Artem!! Thank you for updating the site!! After that, the event cards properly expand and collapse. I have turned off the feature that opens them on default and returned to a collapsed format to start. Many thanks for your quick response to this issue!! I’ll go ahead and close out the ticket incident. 🙂

Reply to: tickets(397577)

The license was bought on CodeCanyon as I explained in the first message. You said you still need to fix something before you upload the update on CodeCanyon (see above). And I specifically asked if the Code Canyon plugin will be updated or do we need to buy another license. Why do you even have a purchase option on the CodeCanyon if you’re selling the old version, why not take it down completely and explain this in a clear matter???