Reply to: tickets(320170)

I have requested the access data for the server. I hope I will get them this evening.

But I think if we change AVADA code, it will be overwritten in next update of AVADA.

Reply to: tickets(319427)

Problem fixed.

The problem is not compatible now with the plugin https://wordpress.org/plugins/wp-external-links/

 

Best regards!

Reply to: tickets(320251)

Thank you for this link which was well hidden!
I sent my claim today.
European regulations are precise, the price displayed on the sales site cannot be different from the price paid by Paypal, Stripe or other…
If they want to levy taxes, they must modify the selling price on the merchant site. It can be considered as fraud by the DGCCRF https://www.economie.gouv.fr/dgccrf
Thank you and have a nice day

Reply to: tickets(320129)

In the order log it says that

Onbetaalde bestelling geannuleerd – tijdslimiet bereikt. Bestellingsstatus gewijzigd van Wachtend op betaling naar Geannuleerd.

“Unpaid order canceled – time limit reached. Order status changed from Pending payment to Canceled.”

So it seems that there was an issue with the payment. Did you receive the payment?

Reply to: tickets(320320)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!