Replies for tickets on suppota
Ashan,
The customer still receives empty emails:
For example this one:
https://www.theportlandgardenclub.org/wp-admin/admin.php?page=wp-mail-smtp-logs&email_id=3593&mode=view
I believe that the same issue happens on dev2 if you select “NO” in RSVP. Take a look at the log:
https://dev2.myeventon.com/wp-admin/admin.php?page=wpml_plugin_log
The email on “2025-10-22 6:35:36” was sent with YES and on “2025-10-22 6:36:29” with NO.
Could you check?
Thank you! Ashan will check this ASAP.
Do you have more events with the same issue? Could you send us links?
But since you updated to the newest version it seems that from now on there is an incompatibility issue.
So we need to figure out what can cause this and how to fix the issue.
Do you still have 4.9.12 version? You can downgrade to fix the issue while we are working on this.
Ashan,
The same issue:
https://helpdesk.ashanjay.com/ticket/if-the-event-date-is-november-30th-the-event-also-appears-in-december/
Ashan,
The same issue:
https://helpdesk.ashanjay.com/ticket/events-that-begin-on-the-first-of-a-month-are-showing-in-the-previous-months-group/
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Perfect! Glad to help!
Please use this CSS code to hide EventTop:
.evo_page_body #evcal_list p.desc_trig_outter {display:none !important}
Hello,
Here is a patch fix that will fix it. Remove the “return;” value in the code.
