Archives: Replies

Could you contact your hosting provider and ask how much of these is available:

2) PHP Memory limit is 768

3) WP Memory limit is 512

Sometimes there are limitations on how much memory you can use.

Ashan,

Not sure if we can help. Please take a look this test order:

https://thetreeclimbingcompany.com/wp-admin/post.php?post=26198&action=edit

The same error as in customer’s original message.

You can enable Test Mode by following this

Reply to: 318489

It seems that there is an issue with the payment system. My test order with the same error:

https://thetreeclimbingcompany.com/wp-admin/post.php?post=26198&action=edit

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

I cannot open https://intheluuup.com/wp-admin/post.php?post=9381&action=edit because of fatal error.

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Hello,

You should be able to remove the end time by enabling this option:

Please check and let me know.

That does appear to have worked properly. Thank you.

Can you share anything that you did differently so I can reproduce success with future imports?

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Please also send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

OK, so the issue is kind of solved. However, before closing the ticket, I would like to know:

1. Can the font colour of the date be set somewhere in the settings rather than having to bloat the CSS with what seems to be an unnecessary style?
2. There are unfortunately issues like this EVERY single time I update the EventOn plugin (since 2020). Do you think it’s within reason that with each and every update I should have to spend a few hours – let alone bother you with support tickets! – to find out what’s gone wrong? Sometimes I’ve even had to restore from backup, losing my latest posts and content updates. Why on earth does a field change font colour when the plugin is updated? The font colour for the date was always dark grey but now, bang, the font colour changes to white and goes invisible against the white background.

I’m sorry if I sound sour, but this is really frustrating.

Best wishes,
David

Hi.  What is the status on this.

On the site it says Transaction complete but “cancellation pending.” Has the refund been issued?

I understand. Could you please tell me which file has the eventcard code?